Refund policy

At My Petssion, your satisfaction is our priority. We stand behind every product we sell and want you to shop with complete confidence.

Our 30-Day Return Guarantee

If you are not happy with your purchase for any reason, you have 30 days from the date of delivery to request a return or refund. No stress. No complicated process.

What We Cover

• Items that arrive damaged or defective
• Items that do not match the product description
• Items you are simply not satisfied with

What We Need From You

• Contact us within 30 days of receiving your order
• Provide your order number and a brief description of the issue
• For damaged or defective items — include a photo so we can resolve it quickly

How to Request a Return

Email us or use the Contact page on our website. We respond to every message within 24 hours and will guide you through the process step by step.

Refund Timeline

Once your return is approved, refunds are processed within 5–7 business days back to your original payment method.

Non-Returnable Items

• Items returned after 30 days of delivery
• Items that have been used, washed, or damaged after delivery

Our Promise

We are a small store built on trust. If something goes wrong with your order, we will always do our best to make it right.